FAQ

Where does Bellocq source tea?

We source our teas from the finest tea producers around the world. We source from the top tea-producing nations of China, Taiwan, Japan, India, and Sri Lanka as well as Nepal, Vietnam, Malawi and South Africa. 

Where are your teas blended?

Our team blends all of our teas by hand in small batch quantities at our Brooklyn Atelier.

What makes Bellocq different from other tea companies?

The quality of our teas is the most important factor. The teas and herbs used in our blends are selected for their high grades, specific origins, freshness, natural flavors, and appearance. We work to push every element of our tea blends to the forefront of their flavor profiles. 

Beyond the quality of the tea itself, we package our teas by hand, with care, to ensure it makes its happy way to you safely. From our beautiful and simple Atelier Bags to the elegant Traveler and Connoisseur Caddies, designed by our Bellocq partners and handmade exclusively for Bellocq, we strive to create packages that are airtight and as seductive as the tea inside.

Are your teas organic?

We source organic ingredients whenever possible. All of our signature blends are organic and the majority of our pure teas are as well.

How much will one ounce of tea make?

One ounce of tea makes approximately 12 cups of tea. It’s important to note all of our teas are full leaf and can be brewed for several infusions.

How long does your tea stay fresh?

To maximize freshness, all of our tea is blended in small batch quantities. Although tea does not go bad, it does become stale over time. We generally recommend drinking any of our teas within one year of purchase. Once the teas have been opened it is best to consume them within a few months. Be sure to keep the teas airtight, dry, and out of direct sunlight.

What kind of packaging does your tea come in?

Each tea's individual web page covers the various types of packaging available. Atelier Bags, Bellocq Boxes, Traveler Caddies, and Connoisseur Caddies are available, but not all teas are available in all packages.

What are your shop's hours?

Our Brooklyn Atelier is open to the public Wednesday-Thursday 12-6, Friday-Saturday 12-7, & Sunday 12-6.  Masks are required, thank you. For your convenience, we also offer 'Curbside Pickup' Monday-Sunday 12-5:30pm.

Where does your tea ship from?

All of our teas and products ship from our Atelier in Brooklyn, New York.

Who do you ship through?

Orders shipping in the US are shipped either USPS First Class or UPS Ground, unless otherwise indicated in the shipping section at checkout. Orders being shipped to Canada are sent via UPS. All other international orders are shipped via DHL. Please note that all international shipments are subject to additional taxes, tariffs and duties upon delivery. These fees are determined by the country you are shipping to and not associated with the carrier shipping rates determined at checkout. Bellocq does not determine the additional customs fees and is not responsible for their cost.

How long does it take to ship an order once it is placed?

Orders are typically processed and shipped within 1-2 business days of being placed. Please note, that due to COVID-19 we are operating at reduced capacity which may increase processing times, especially during holidays or promotional periods. Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Bellocq is not responsible for delays in shipping or delivery. If your package is lost in transit we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.

Do you offer wholesale?

Yes! Please refer to the wholesale section of our website for further details.

Do you offer gift certificates?

We do! We are very pleased to be sharing online gift cards - choose your gift card today.

How can I return or exchange a product?

We accept returns and exchanges within 7 days of sale for credit.  Please contact us if you have received a damaged or defective item within 7 days.  Non-food items must be returned, unused, in original packaging to be eligible for a full refund.  Package the item carefully and include order number.  

Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

All returns can be made either through the mail or by visiting our Atelier in Brooklyn. For any further questions, please call us at (347) 463-5416 or e-mail us at inquiries@bellocq.com.